How to Fix Ubisoft Connect Error 17013 on PC

Ubisoft Connect has become an essential platform for gamers who enjoy playing titles developed by Ubisoft. However, some users have reported experiencing an issue known as Ubisoft Connect Error 17013. This error typically appears when trying to launch a game or connect to the Ubisoft servers, disrupting the gaming experience and leaving users searching for solutions. This article provides a detailed guide on how to fix Ubisoft Connect Error 17013 on PC.

What Causes Error 17013?

Error 17013 in Ubisoft Connect is commonly linked to connectivity issues, corrupted files, or interference from third-party software. Sometimes, background services or strict firewall settings can also block Ubisoft Connect’s access to the internet, prompting this error code.

How to Fix Ubisoft Connect Error 17013

You can try several methods to resolve this issue effectively. Follow these steps to troubleshoot the problem:

1. Restart Ubisoft Connect and Your PC

The simplest solution is to close Ubisoft Connect, restart your PC, and relaunch the application. A fresh restart can often clear temporary issues causing the error.

2. Run Ubisoft Connect as Administrator

Sometimes, administrative privileges are necessary to allow full access to network resources or critical files:

• Right-click the Ubisoft Connect shortcut or executable file.
• Select “Run as administrator”.

See if the error persists after launching it with elevated permissions.

3. Check Your Internet Connection

A poor or unstable internet connection may prevent Ubisoft Connect from communicating with Ubisoft’s servers. To verify and improve connectivity:

• Restart your modem/router.
• Try connecting via a wired Ethernet connection instead of Wi-Fi.
• Disable VPNs or proxies temporarily, as they may interfere.

4. Disable Antivirus and Firewall Temporarily

Some security software may block Ubisoft Connect’s access. Temporarily disable any third-party antivirus or firewall tools and try launching Ubisoft Connect again. If it works, add it to your antivirus firewall exceptions list for future use.

5. Clear Ubisoft Connect Cache

Corrupted cache files can cause various issues including Error 17013. Here’s how to clear the cache:

1. Press Win + R to open the Run dialog.
2. Type %ProgramData% and press Enter.
3. Navigate to the Ubisoft Connect folder and delete the folder named cache.
4. Restart Ubisoft Connect and check if the issue is resolved.

6. Update Ubisoft Connect

Running an outdated version may also trigger errors. Ubisoft frequently releases patches to fix bugs and improve stability:

• Open Ubisoft Connect.
• Check for any available updates and install them immediately.

7. Reinstall Ubisoft Connect

If none of the above steps work, consider reinstalling the software. To do this:

1. Go to Control Panel > Programs > Uninstall a program.
2. Locate Ubisoft Connect, right-click, and choose Uninstall.
3. Download the latest version from the official Ubisoft website and perform a clean installation.

Additional Tips

Here are a few more tips that may help avoid encountering Error 17013 in the future:

• Make sure your Windows OS is fully updated.
• Keep your graphics and network drivers up to date.
• Avoid force-closing Ubisoft Connect during game installations or updates.

FAQ

Q: What is Ubisoft Connect Error 17013?

A: It’s a connection-related error indicating that Ubisoft Connect cannot communicate properly with the servers or load required resources.

Q: Can a VPN cause Error 17013?

A: Yes, using a VPN can interfere with Ubisoft’s services and lead to this error. Disabling it might resolve the issue.

Q: Will reinstalling the client delete my games?

A: No, uninstalling and reinstalling Ubisoft Connect doesn’t delete your installed games. However, you may need to re-locate the game files after reinstallation.

Q: Is this error specific to one game?

A: No, Error 17013 can impact multiple games that use Ubisoft Connect as their launcher or service platform.

Ubisoft Connect Error 17013 can be frustrating, but with patience and the steps outlined above, most users can resolve it and return to gaming without delay.